Position Title: Solidarity Intake Coordinator
Organization: Worker Solidarity Network
Start Date: January 7th, 2026
Rate of Pay: $27/hour, 35 hrs/week
Benefits: Paid sick days, extended health/dental benefits (including a $1,000 Health Spending Account)
Application Deadline: December 2, 2025 (or until filled)
Length of Position: 2 years (possibility of renewal if funding permits)
Location: Vancouver (25% remote and 75% in-person)
The Worker Solidarity Network is a province-wide organization that combats workplace exploitation within the unsurrendered homelands of approximately 200 Indigenous Nations across “B.C.”
This position would be based primarily on the Lands of the Skwxwú7mesh-ulh Temíx̱w (Squamish), səl̓ilwətaɁɬ təməxw (Tsleil-Waututh), šxwməθkwəy̓əmaɁɬ təməxw (Musqueam), S’ólh Téméxw (Stó:lō), lək̓ʷəŋən (Lekwungen) Peoples.
Overview:
The Worker Solidarity Network (WSN) is a non-profit worker centre dedicated to ending precarious work in B.C. Our goal is to build collective worker power through the key pillars of our work, which include: support, education, and advocacy for workers whose rights are violated; workplace based direct action campaigns that are worker-led and help recover stolen wages; and broader province-wide campaigning to raise workplace standards and strengthen labour protections.
This position is within our Solidarity Stewards Program. The purpose of the Solidarity Stewards Program is to help workers take action to get workplace justice and empower workers to organize for change. The Solidarity Stewards Program is our front-line support for low-wage, precariously employed, non-unionized retail, restaurant and hospitality workers who contact WSN for help or with questions about their rights at work. In this position, you will be mentored to learn to provide support and advocacy to people facing workplace injustice. Further, this role includes working from WSN’s office meanwhile being the first point of contact at the intake desk in order to provide in-person support.
In this role you will:
- Build relationships with workers who reach out to WSN for support & maintain ongoing contact with workers to allow bureaucratic processes to be more human.
- Conduct merrit calls with workers to assess their needs and levels of support
- Performing conflict checks
- Providing referrals to outside agencies, as appropriate
- Schedule intake appointments and call backs with workers needing support
- Share ways workers can take action and organize for better working conditions (e.g. union drive, worker-led direct action campaign, filing complaints with government agencies)
- Keep track of important data using the Practice Panther case management software, related to questions from workers who reach out to WSN and help develop outreach strategy
- Take workers through the process of opening a file using the Practice Panther case management software to keep track of personal information, documents, worker matters and demographic information
- Monitor communications that come in from workers (e.g. through the various ways workers reach out to the WSN)
- Draft email communications to reply to messages from workers while following privacy laws concerning the protection of personal information (and WSN file management practices)
- Integrate workers into WSN’s programming such as campaigns, street teams, peer to peer supports, and more
- Work with the Solidarity Steward Coordinator to help create and execute an outreach plan to spread community awareness about the Solidarity Stewards Program (e.g. introducing the program to community centers, community service providers, highschool career centres, and other places in community)
- Participating in on-going communication (using email, phone, and Slack), weekly meetings (using Zoom), and team trainings
- Participate in any other activities deemed necessary by the Executive Director or Coordinator
Knowledge, skills, and experience:
- Knowledge of worker rights, labour laws, and workplace complaint processes in Canada (e.g., provincial Employment Standards, WorkSafe, Human Rights Codes)
- 2 years experience in a similar role
- Strong interpersonal skills with an ability to support, empower, and maintain ongoing communication with workers in a compassionate, trauma-informed manner.
- Excellent organizational skills, including scheduling, data entry, and maintaining case records across multiple platforms
- Ability to work both independently and as part of a collaborative team, including participating in weekly virtual meetings and ongoing workplace learning
- Understanding of systemic barriers facing workers, such as power imbalances, retaliation, precarious immigration status, and non-unionized workplaces
- Awareness of equity, anti-oppression, and decolonizing frameworks in workplace and community support settings
- Ability to speak another language is a strong asset
- Finally, you’re a relationship-builder, someone who communicates with clarity and care, builds trust across teams and communities.
Flexibility to accommodate meetings and action days that extend into the evenings and weekends is required.
Values Alignment:
- Commitment to workplace justice and grassroots worker organizing
- An understanding that the WSN operates with a decolonizing framework that respects relationships with the original people and spirit of this territory, and reflects on how our work at WSN may be bound up with systems and processes of ongoing colonization
Our commitment to employment equity:
Employment equity practices are used to work towards the inclusion of all people in paid work. Employment equity practices recognize that capitalism, racism, colonialism, ableism, sexism, and other isms and forms of systemic discrimination shape people’s work
experiences and result in unfair and unequal employment situations that include: under-employment, harassment and discrimination at work, low wages or pay inequity, limited opportunities for promotion, or exclusion from being hired in the first place.
We strongly encourage and welcome applications from Black people, Indigenous people, and people of colour, people with disabilities, women, non-binary, 2SLGBTQI+ people, and people from additional equity seeking groups.
Application instructions:
Please email a cover letter and resume in a single PDF file to pam@workersolidarity.ca by December 2, 2025. Please include the job title in the subject line of the email. Only shortlisted candidates will be contacted for an interview.
